Privacy Policy
Expectations and Accountability
Sam’s Furniture & Art, Inc. expects our associates and business partners to manage your personal information properly and maintain your trust. We are accountable for complying with this policy and take reasonable and timely steps to ensure compliance.
Information We Collect
We may collect the following information: first and last name, street address, city, telephone number, e-mail address and, when necessary, credit card information.
We collect personal information about you to deliver the products and services you requested. We limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you do business with Sam’s Furniture & Art, Inc at the Distribution Center and Showroom, and online at www.customframedirect.com. Some examples are when you:
- Inquire about our services
- Create an account on our website
- Make an online or physical-store purchase
- Subscribe to our e-newsletter or e-mail promotion/s
- Request customer service or contact us
- Submit a related story or testimonial
- Order Tracking and Shipment information
Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, last name, email and physical addresses, phone numbers, and credit and debit card numbers. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. We may collect your Reseller’s Certificate Number or FEIN where required for “wholesale” transactions, to help provide credit or other financial products and services.
Information from Other Sources
We may receive personal information about you from other sources. Examples of these sources are entities that can help us correct our records, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies, affiliates, or other service providers if you apply for credit.
How We Use The Information We Collect
At Sam’s Furniture & Art, Inc., we want to provide you with the best possible experience and to fulfill your order/s exactly as you’ve requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalog/s or promotional offers from www.customframedirect.com
- Identify your product and service preferences
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing and shipping. We provide these companies with only the information they need to perform the services they offer. We require these service providers and suppliers to keep your information secure. We also prohibit them from using your information for any purposes other than those requested by us.
Sam’s Furniture & Art, Inc, does not sell or rent your personal information to third parties. We may share your personal information, whether you are a current or former customer, only under the following limited circumstances.
Legal Requirements
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. Data from in-store security cameras may also be provided to law enforcement upon written request.
Business Transfers
In the unlikely event that Sam’s Furniture & Art, Inc, or substantially all of its assets are acquired by an unrelated third party, your personal information may be one of the transferred assets.